Amcom Software, the premier provider of mission critical communication solutions, has successfully partnered with some of the most respected healthcare, university, government, hospitality and corporate organizations in the country for over 25 years. A wholly owned subsidiary of USA Mobility, Inc., Amcom is headquartered in Eden Prairie, Minnesota and has offices in New York, New Hampshire, Florida, Australia, and the U.K. Amcom is an innovative company that is experiencing consistent growth. Our success is greatly attributed to the achievements of our valued employees and currently, we are seeking a Product Engineer. As a fast growing and profitable company, Amcom provides challenging careers in a friendly, team-oriented environment. We value our employees and share our success through competitive pay, good benefits, and advancement opportunities. Responsibilities: • Works with the CTO team to identify and evaluate new technologies as they relate to the company’s current and future plans. • Participates in the development of test routines to certify the company’s products for load-bearing capacity, performance, and resiliency. • Assists in the selection, acquisition, deployment, configuration, and operation of lab systems in support of the Product Development team. Systems include network, telephony, and wireless paging equipment. • Provides telephony and VoIP engineering support for Product Development, Professional Services, and Customer Service departments. • Contributes to product development projects as expertise is needed. • Provides training to others on various topics related to equipment, protocols, technologies, and techniques used in network, telephony, and wireless products. • Consults on technical issues. • Prepares and maintains technical documents, drawings and system documentation and participates in the installation of network equipment and software. • Participates in conducting customer site studies. • Assists in conducting diagnostic routines and testing to identify problems. • Provides testing, repair, calibration, configuration and support of Zetron paging encoders. • Provides assembly and installation of circuit boards for TDD/RIM interface • Provides testing and support for Enterprise Alert bypass boxes • Provides configuration support and ability to repair XID interface units for use in 911 implementations

Qualifications: • Bachelors Degree in Computer Science or related discipline and at least five years of experience in the design, installation, operation, and troubleshooting of network and telephony products. A combination of education and related work experience will be considered. • Expertise with analog, digital, and VoIP telephony equipment and protocols. • Expertise with network equipment and protocols. • Expertise with test and troubleshooting equipment and techniques. • Knowledge of wireless communications technologies • Knowledge of Zetron paging encoders and general paging concepts • General knowledge of IT concepts, strategies, and methodologies. • General knowledge of business functions and general awareness of business operations. • General knowledge of circuit board level hardware and soldering • Working knowledge of protocol analyzer